Data Protection Complaints Procedure
Data Protection
At Virtual Support, we are committed to protecting your personal data and respecting your privacy.
Any personal information you provide will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process personal information including:
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Name
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Email address
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Telephone number
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Business information relevant to the services provided
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Information submitted via website contact forms
Your information will only be used for legitimate business purposes, including:
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Responding to enquiries
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Providing agreed services
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Communicating with clients
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Maintaining business records
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Meeting legal and regulatory obligations
We will never sell your personal information to third parties.
We take appropriate security measures to protect your information from unauthorised access, loss, misuse or disclosure.
You have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data where legally permitted
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Object to certain types of processing
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Lodge a complaint with the Information Commissioner's Office (ICO)
For any data protection enquiries, please contact:
Virtual Support
virtualsupport@icloud.com
07530 752341
Complaints Procedure
We are committed to providing a professional and high-quality service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can resolve the matter promptly.
How to Make a Complaint
Complaints should be submitted in writing via email to:
Please include:
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Your name and contact details
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A description of the issue
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Any relevant dates or supporting information
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The outcome you would like to achieve
What Happens Next?
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We will acknowledge receipt of your complaint within 5 working days.
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We will investigate the matter thoroughly and fairly.
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We aim to provide a full response within 14 working days.
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If additional time is required, we will keep you informed of progress.
We value all feedback and view complaints as an opportunity to improve our services.
Contact
If you have any questions regarding this notice, please contact:
Virtual Support
Escalation
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
You can contact the ICO via:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We are committed to handling all data protection concerns fairly, transparently and in accordance with UK GDPR and the Data Protection Act 2018.